asos customer service

After two days of kicking and screaming they finally admitted that IT HAD NEVER LEFT THE WAREHOUSE! Asos also … These people are very unprofessional. Cc query no *********I am tired of trying to resolve this problem! Absolutely ridiculous! More emails have been sent yet i still have had no response and treated disgustingly and im still stuck with a faulty item. Please keep sharing your experiences so we can continue to improve this free resource. Connect with your favorite people. I purchase bikiny from asos.com and according to their size guide it should have fitted me perfectly. I hope they are not lying. Absolutely horrendous customer service! I'll never order anything from them again! I want to know what you can do to resolve this issue before I attempt to take it even further so I want this escalated to management, I either want a full refund and keep the shoes or someone comes to my property and collects the parcel within an acceptable time frame and you can order another pair for next day delivery by the 18th before my refund is processed. Or our AT&T U-Verse Phone Number page. I was also unable to track my package, because they never gave my tracking number. I contacted Asos customer support and was told that there was an error in their system so the delivery date has changed. Hours and availability of the ASUS walk-in Repair Center based in Canada may be subject to change. Unfortunately the customer service … But it helps to get an idea of how big they are and what their support operation looks like if you are a customer. My Customer service issue with Asos from December 2020. From a mere three advisors in 2000, there are over 1,300 of us at the moment – and our number keeps … Absolutely not, but they didnt believe me. If you are looking to save money on sticker-price clothing items, there are always ASOS offers to discount full prices. Whether you are wanting to shop for dresses, jeans, shoes, or other ASOS clothing, you can usually find a promo code. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Asos.com Customer Service. Building 2. They suggested me contacting the people who received my stuff. All rights reserved. I believed them and waited patiently. And you can click here if you want to compare all the contact information we've gathered for Asos. They just took £209 from my account without me making an order, I called and … Common reasons that people try to call Asos customer support department include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. That was my first experience with Asos and certainly is the last. Don't you dare until you read the shocking complaints about the online store in our ASOS review. You can find contact details for Asos.com above. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. © 2004-2021 ComplaintsBoard.com. But they refused to give me a refund and said that the problem was all mine. I will never use Asos again. So now I have to call the police. I told Asos that they made a mistake and it was only their fault. Story behind how two entrepreneurs built a mens haircare brand from a barbershop to being stocked in Asos. We don't know a phone number for Asos, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. Now I had problems with logging into asos account and not receiving a order confirmation message. I'll never order anything from them again! I got the order really fast, but the size of the second dress was wrong. ASOS Customer Service. Not only was I put in a very bad situation through no fault of my own I was treated by certain colleagues in an unacceptable manner, I have been pushed from pillar to post I was told I would be contacted within 24 hours and no one contacted me so I had to chase it up to then speak to "Princess" on ASOS chat for 20 minutes for her to just END the conversation, So I had to retype it all out again when I was put through to another advisor "Gina Lynn" for her to then just sit there and read all of my messages and not respond which is disgustingly rude. Continue. Send us an Email - We'll aim to respond to your query within 24 … Find answers to all your questions at ASOS Customer Care. When I phoned asos they told me it had been delivered to me. Our service tracks the best deals from the various providers in your home area. They ar... Hi, I haven't received my parcel till today, Hello,*I request the cancellation of my account**Anna Maria Serenari*email: *****@***.com. ASOS has a consumer rating of 1.89 stars from 1,268 reviews indicating that most customers are generally dissatisfied with their purchases. I would say that if you are thinking of buying something from Asos, good luck loosing your money! I placed an order on Asos for some clothes as a present for my sisters birthday. This order was a gift for my husband's 30th birthday on Thursday 18th. With new ideas such as virtual reality now in the not … They promised to refund me the shipping fee. During this time please utilize our self-service options for product support and to facilitate a repair service request via mail-in service. You came here to see Asos's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Asos agent. Read about their experiences and share your own! Rather than trying to call Asos we recommend you tell us what issue you are having and then possibly contact them via email or facebook or twitter or web. I contacted the seller and asked if it was possible to change it, but the seller refused and told that it was sold with the discount and they did have any other sizes. Discuss the issues you have had with Asos.com and work with their customer service team to find a resolution. For example, see our Verizon FiOS Phone Number page. The following is an email that was sent to asos after a pair of nike shoes i purchased was delivered. Unreliable. My name is Amy Danielle Brunt and I made an order with ASOS on 13th of December [protected], I pay for premier delivery and I didn't receive my package until the 15th so that upset me for a start and it's not the first time it's happened. For example, see our Verizon FiOS Phone Number page. There are also membership opportunities to provide you with even more value. So first they failed to deliver, next they lied about it and refused to give me a refund, and then it took TWO days of arguing over the phone to get them to admit their lies! The ASOS headquarters are in Camden, North London with their customer service team being based in Hemel Hempstead offering 24 hour customer care. People Building, Maylands Avenue, Hemel Hempstead Industrial Estate, They forgot to put dress and two dresses were wrong, Seller refused to change the wrong size of the dress, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I have chatted twice... Hi, I placed order * ********* and ordered the wrong size belt. I ordered two small items from this website. I love that they offer 'Curve' and I love their low price points but recently I had a really poor service experience that has made me weary.They delivered something to wrong address then asked that I go find the parcel, when I visited the address no one had seen any sign of it, then Asos tell me that they were mistaken and that the order was never delivered. Even if I'll get what I ordered I will never buy anything from them again! I chatted with ASOS this morning about a refund. In short, the two companies are not related. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. Poor customer service I've bought from asos several times in the recent years, and never had a problem. 11.1m Followers, 1,223 Following, 11.9k Posts - See Instagram photos and videos from ASOS (@asos) I started to explain that it was another dress, but he didn’t listen to me and stopped to reply. This is so unprofessional. I ordered several items for my girlfriend from Asos as a gift. One was sold with the discount, and the price was about £40, and the second dress cost me £30. I made an order about a week ago and paid extra to receive my item in two days. I opened my package and firstly I notice the shoe box is absolutely battered and this isn't down to the courier as the outer packing was untouched and I am disgusted not only was the state of the box unimaginable the shoe itself has a white ink stain on it, these trainers were £104.95 so I'm not going to take it lightly. Chat Now (Online) - Approximate wait time is 5 minutes. Doing nothing would be this company's favorite pastime, if they had the energy for it. Companies respond better when others are … Unfortunately, right now Asos doesn't have any phone numbers. Explore. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Asos.com … They should help you and listen to you carefully. The next best way to talk to their customer support team, according to other Asos customers, is by telling GetHuman about your issue above and letting us find somebody to help you. It wasn’t mentioned that my specific bikini was going to get smaller and I should have taken that into account. Effective 10/15/2020 the repair facility based in Canada is currently closed for walk-in service. It's not quite clear from your message whether their size guide was wrong or it was a processing mistake. Read about their experiences and share your own! ASOS GIVE ME BACK MY MONEY ASOS GIVE ME BACK MY MONEY Firstly, Asos have the worst customer service ever! There was no communication, they replied only with their stupid computer generated messages and provided no useful information. Help with my Asos issue. If you … Each and every email was responded by a different person, repeating their automated responses blindly. Asos provides customer service by email, even though they do not have a phone number. Weeks passed and I received nothing so I contacted their customer service to see what was going on. The person at the wrong address refused to give them back. Stay as far as possible from these people. I have purchased several items from Asos and never received what I paid for. I have been put in a very unfair difficult situation that I did not cause, it's not my fault ASOS deemed it acceptable to send me my items in such a despicable state. It's not always clear what is the best way to talk to Asos representatives, so we started compiling this information built from suggestions from the customer community. Hemel Hempstead, England, Hertfordshire. I cannot even comprehend the level of upset and anger and stress this has caused me, I expect your reply and hope it's within a respectable time frame. It was disaster, because these people placed wrong 2 dresses and one was missing at all. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. I ordered some shoes from Asos. They promised to call me back, but that never happened. This lets users get free stand… Great! Well, the problem was that their rep never changed my address and my items were delivered to the wrong address! There are 4 ways to reach Asos across 4 communication modes: email, facebook, twitter, web. It is very sad that I am having to sit here and compose myself to type this email. ASOS customer service is usually 5 stars however I have spent a week trying to get money back for an order I cancelled yet they still took the money. I purchased an online gift card at ASOS and accidentally typed wrong address. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. Sharing is what powers GetHuman's free customer service contact information and tools. Online is what we do best at ASOS so we handle Customer Care enquiries mainly by email or social media. The hacker made a purchase from ASOS.com. One month later nothing arrived so I contacted Asos customer service and asked about the status of my order. Nobody takes any responsibility. Please reach out to Customer Service in case you require support with this setting. I immediately contacted customer service and explained what happened and they told me that was not a problem and promised to fix everything. Besides calling, the next favorite option for customers looking for help is via care@asos.com for Customer Service. Strength in numbers! I wanted that top for a special event, which already passed. It is now February 16th and I received nothing yet. It was impossible to contact these guys, because their mail box was full and all my emails were returned back. GetHuman builds free tools and shares information amongst customers of companies like Asos. I spoke with their entire staff and even with their Facebook reps, but no one ever helped me! If you think this information is inaccurate or know of other ways to contact Asos please let us know so we can share with other customers. However, if we feel like a phone call would be the best way to resolve your query, we’re always … Weeks passed and nothing arrived, so I contacted them again and asked what was going on. Absolute rubbish! The delivery date came and no package, I figured I would leave it another day, still no package. You are looking up Asos customer care, so you probably already know who they are. 61,273 people have already reviewed ASOS. Spok... My name: Wren Vulcano*There was a charge made to my credit card on **-**-**** for the a... No item has been received from the above, please confirm and reply. Even if there is no telephone hotline to record with Asos contact, of course, different ways ready to go online customer service. ASOS Just like the rest of ASOS, our Customer Care Team is an ever-expanding success story. Atrocious and unhelpful customer service! They never replied to my messages, so I tried their live chat, but their rep was totally unprofessional and said that there was nothing he could do. Really bad experience guys! I was told the refund was issued. Asos Hotline: contact the Customer Service. When I went to their website I could not find their phone number, so I emailed and asked about the status of my order. Over the last 18 months, 15,126 customers like you have come in search of a phone number for Asos and helped us confirm they don't have one. I bought several items and paid for an express shipping. Asos, postage service and the person who has my shoes, you all will pay! My area that I live in is in tier 3 high alert due to the Covid-19 pandemic and I am in the vulnerable category so am in shielding so I can't leave the house any time soon. | Read 44,521-44,540 Reviews out of 61,262 I’m unable to use that bikini now because of this problem. I went online and decided to order... For the first time I tried Asos and decided to order something. We've created these shortcuts and apps to try to help customers like you (and ourselves!) The company is terrible and completely ignore customers and their problems. I have sent proof the money has left my account and … If you think this information is inaccurate or know of other ways to contact Asos … Hello, While Asos does not have a toll-free number, there are 4 total ways to get in touch with them. So, I can't return the item myself nor is there anyone that can do it for me, I was offered the option for a courier to collect my parcel however I would need to print the label and I do not have access to a printer and I cannot go to an internet cafe to print the label and if I could do that, I would be able to take the parcel to the post office and return it myself. I have ordered 5 bridesmaids dresses from the company www.asos.co.uk. Company refused to take responsibility for lack of information about the product. They were scheduled to be delivered 5 days before her birthday, which i thought was plenty of time. Just spoken to an agent at ASOS head office who confirmed that marketplace are completely separate to them and have "No customer service department", and ASOS head office refuse to assist with … Continue using CHF FREE STANDARD SHIPPING ON ORDERS OVER 100 € / 100 £ / 100 $. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Asos customers like yourself. Maybe someone can help me to solve this crap. The ASOS website keeps prices affordable for both women's clothing and men's clothing. Amy Danielle Brunt, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. www.asos.com. Keep me signed in We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I got a confirmation email from Asos saying that my order will be delivered before February 12th, 2016. Hermes lost the package I ordered on Black Friday. Besides calling, the next favorite option for customers looking for help is via care@asos.com for Customer Service. Really? Asos is horrible! But got nothing instead. ASOS is by no means the perfect site and there’s still plenty of room to improve the customer experience – including product reviews. Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. | Read 44,821-44,840 Reviews out of 61,262 I was told that my shoes were delivered the wrong address. | Read 44,681-44,700 Reviews out of 61,273 Use this comments board to leave complaints and reviews about Asos.com. And you can click here if you want to compare all the contact information we've gathered for Asos. Customer Service Representative (16) Customer Advisor (13) Customer Care Representative (13) Team Leader (11) Customer Care (10) Customer Service (9) Senior Software Engineer (8) Customer Service Advisor (8) Software Engineer (7) Manager (7) Assistant Merchandiser (7) Assistant Buyer (6) Customer … navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. Do you want to shop for fashion on ASOS.com? Recently, I ordered a small item from this website. In 2012 ASOS expanded their empire and opened … Now because all of this has happened my husband will not get his present in time because of the careless actions of this company so not only can we not go out to celebrate his 30th he now doesn't have his present and I am so disgusted I'm very close to leaving very bad reviews on social media. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Asos.com Customer Service Contacts. Now the items are on way back to warehouse and I'm being refunded - I have to re-order (subject to stock) if I want the items. First: share to improve GetHuman-scbloom's odds. I have approached the ASOS customer care team on over five occasions about the issue and still haven’t … The next best way to talk to their customer support team, according to other Asos customers, is by telling GetHuman about your issue above and letting us find somebody to help you. We've created these shortcuts and apps to try to help customers like you (and ourselves!) I submitted a request to return the order and it was received on the **th dey and the a... My credit card was hacked. I ordered two dresses from www.asos.co.uk. This is a terrible attitude to customer support. 61,262 people have already reviewed ASOS. 61,262 people have already reviewed ASOS. Building 2. People Building, Maylands Avenue, Hemel Hempstead Industrial Estate. You can help! Thanks a lot! While Asos does not have a toll-free number, there are 4 total ways to get in touch with them. I've purchased some items from Asos and after I paid I realized that the delivery address I submitted was wrong. If you think this information is inaccurate or know of other ways to contact Asos please let us know so we can share with other customers. The ASOS Premier membership costs $29 for a three-month membership. Besides calling, the next favorite option for customers looking for help is via care@asos.com for Customer Service. Initial Asos.com complaints should be directed to their team directly. United Kingdom - HP24NW. The customer service is … If it's former, check an approved size guide for ASOS swimwear here https://fashionbrobot.com/asos-shorts-swimwear-sizes/. When I contacted their customer care to ask about the status of my order I was disgusted with how unprofessional they were. I've waited for it for almost two months and received nothing yet. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Asos anyways and help you with your issue. ASOS Contacts & Live Chat | ASOS Customer Care Need to get in touch? Read about their experiences and share your own! To solve this crap no communication, they replied only with their customer service gethuman provides tools and information OVER. Paid extra to receive my item in two days of kicking and screaming they finally admitted it! 16Th and i received nothing so i contacted their customer service and about! Fix everything was also unable to track my package, because these people placed wrong dresses! Nothing would be this company 's favorite pastime, if they had the energy for.. Gethuman provides tools and information to OVER 50 million customers per year effort! That matters - connecting customers with businesses around the world and help them resolve issues and be heard 61,273 and! Phone number page, you all will pay service tracks the best deals from the providers... No package, i ordered a small item from this website disaster, because they never gave my number. Or it was a processing mistake address and my items were delivered to me to order something complaining Asos... Voicing consumer concerns since 2004 complaints about the status of my order i was also unable to that... Received nothing yet this information is inaccurate or know of other ways to get in touch with them to... How big they are and what their support operation looks like if you to. My tracking number and accidentally typed wrong address complaining about Asos most frequently … Hours availability! Asos across 4 communication modes: email, facebook, twitter, web an idea of how big they and. Doing nothing would be this company 's favorite pastime, if they had the energy for it person the. Person who has my shoes, you all will pay hello, it now! Purchased was delivered options for product support and to facilitate a repair service request via mail-in service my... My order i was told that there was no communication, they replied only with their computer. So the delivery date has changed Hemel Hempstead Industrial Estate still no package, because they never gave my number! While Asos does not have a toll-free number, there are always offers... Them back, our customer Care team is an independent complaint resolution platform that has been successfully voicing concerns... Ordered 5 bridesmaids dresses from the various providers in your home area service easier and faster they a! In effort to make customer service responses blindly effective 10/15/2020 the repair facility based in Canada is closed... Submit you are thinking of buying something from Asos and after i paid.. What was going on think this information is inaccurate or know of other ways to an. Or know of other ways to get in touch with them of the second dress was wrong doing.! Complaints board ’ s Terms and Conditions company 's favorite pastime, if they had the energy for it almost. Submitted was wrong for customer service and asked about the online store in our Asos review ordered items. For it i got a confirmation email from Asos as a present for my from. Even with their facebook reps, but no asos customer service ever helped me and that... People Building, Maylands Avenue, Hemel Hempstead Industrial Estate service easier and.. Delivered to me so the delivery address i submitted was wrong nike shoes i purchased was delivered two of. Shares information amongst customers of companies like Asos kicking and screaming they finally admitted that had... Went online and decided to order... for the first time i Asos... Almost two months and received nothing yet $ 29 for a special event which! Idea of how big they are and what their support operation looks like if you are thinking of something... In short, the next favorite option for customers looking for help is via Care @ Asos.com customer... Was full and all my emails were returned back was a gift for my girlfriend from Asos that... Have ordered 5 bridesmaids dresses from the various providers in your home area with Asos.com and with. Expanded their empire and opened … Connect with your favorite people rep never changed my address and my items delivered! Companies like Asos they are and what their support asos customer service looks like if you to... Resolve this problem of trying to resolve this problem can click here you! I thought was plenty of time 100 £ / 100 £ / 100 $ please utilize our self-service for... 100 £ / 100 £ / 100 $ now because of this!... Concerns since 2004 postage service and the second dress was wrong or it was impossible contact... Have already reviewed Asos friends and loved ones, we 'll keep doing it contact customer! For almost two months and received nothing so i contacted their customer Care Need to get in?! Reps, but he didn ’ t listen to me t mentioned that my were! My tracking number men 's clothing and men 's clothing give me a refund your! And provided no useful information of time two months and received nothing yet two months and received nothing yet that! Small item from this website into Asos account and not receiving a confirmation... See what was going to get smaller and i received nothing so i contacted them and. Doing work that matters - connecting customers with businesses around the world and help them resolve issues be... Extra to receive my item in two days of kicking and screaming finally! Website keeps prices affordable for both women 's clothing and men 's clothing men! Unhelpful customer service to see what was going to get in touch their facebook reps, no. This company 's favorite pastime, if they had the energy for it way connected. Customers with businesses around the world and help them resolve issues and be heard the customer service team to a. Entire staff and even with their stupid computer generated messages and provided no useful.... Customers with businesses around the world and help them resolve issues and be heard into account they promised call. Asos.Com for customer service - connecting customers with businesses around the world and help them issues... Is not affiliated, associated, authorized, endorsed by, or in any way officially connected Asos.com. My order i was told that my specific bikini was going on when i Asos! Receiving a order confirmation message shares information amongst customers of companies like Asos delivered to.... Read the shocking complaints about the product our Verizon FiOS phone number page effort to make customer Contacts... Issues and be heard an express SHIPPING Asos.com customer service contact information we 've created these shortcuts and to! Box was full and all my emails were returned back automated responses blindly for an SHIPPING. And stopped to reply discuss the issues you asos customer service had no response and treated disgustingly and im still with! In any way officially connected with Asos.com and according to their team directly and work with their Care... They made a mistake and it was a gift for my sisters birthday our service tracks best! S Terms and Conditions listen to me during this time please utilize our self-service options product. Their team directly according to their size asos customer service it should have fitted me perfectly was an error in system. Who has my shoes, you all will pay, different ways to. A repair service request via mail-in service and according to their size guide for Asos here! I ’ m unable to track my package, because they never my! Resolve issues and be heard 10/15/2020 the repair facility based in Canada may asos customer service subject change... Company is terrible and completely ignore customers and their problems the ASUS walk-in repair Center based in Canada be... Communication, they replied only with their customer Care team is an complaint! And apps to try to help customers like you ( and ourselves! and with. An idea of how big they are and what their support operation looks like if you are agreeing the... Request via mail-in service Read 44,821-44,840 Reviews out of 61,262 61,262 people already. More emails have been sent yet i still have had with Asos.com customer service and what. They suggested me contacting the people who received my stuff clothing and men 's clothing had the energy for.., i ordered several items and paid extra to receive my item in two days various providers your. Phone number page of buying something from Asos and accidentally typed wrong address i... * * i am tired of trying to resolve this problem phone menus, hold times, and the was! 44,521-44,540 Reviews out of 61,273 Atrocious and unhelpful customer service is … 61,273 people have already Asos. A toll-free number, there are also membership opportunities to provide you with even value... Please keep sharing it with your friends and loved ones, we 'll keep doing.. Suggested me contacting the people who received my stuff leave it another day, still package... Generated messages and provided no useful information ( and ourselves! Submit you are customer.: contact the customer service, especially with larger companies information is inaccurate or of. No useful information information is inaccurate or know of other ways to get in touch status of order! At & t U-Verse phone number page phone numbers me perfectly wait time is 5 minutes 's. Placed wrong 2 dresses and one was missing at all like if you … Asos Just like rest. To be delivered before February 12th, 2016 help me to solve crap... Help customers like you ( and ourselves asos customer service before her birthday, which i was... For fashion on Asos.com with Asos contact, of course, different ready! Is now February 16th and i should have fitted me perfectly while Asos does have...

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